Shipping policy
Processing & Delivery Time
All our products are made to order, ensuring premium quality and exclusivity.
- Processing time: 2–5 business days
- Estimated delivery: 7–14 business days
Delivery time starts after dispatch.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Please note:
- Tracking may take a few days to update
- This is normal while the package is in transit between logistics hubs
- Updates will become more frequent as it approaches your destination
Shipping Details
We ship internationally using trusted logistics partners.
- Orders are delivered directly to your address
- Shipping times may vary slightly depending on your location
- All shipments include tracking
Customs & Duties (EU Customers)
For most European countries:
- No additional fees are usually required upon delivery
However, in rare cases:
- Customs authorities may apply import duties
- These charges are determined by your country and are beyond our control
Delays & External Factors
While most orders arrive within the estimated timeframe, delays can occasionally occur due to:
- Customs inspections
- Local courier operations
- High seasonal demand
These situations are temporary and do not indicate a problem with your order.
If Your Order Has Not Arrived
If your order exceeds the estimated delivery time, please contact us.
Please provide:
- Your order number
- A brief description of the issue
Email: support@heritageeleven.store
Our team will investigate and assist you as quickly as possible.
Incorrect or Damaged Items
If you receive an item that is incorrect or damaged, contact us immediately.
- We will review your case
- We will provide an appropriate solution as quickly as possible
WhatsApp Support: +1 (575) 265 8612
Instagram Support: @heritageleven
Important Information
- All items are produced on demand
- This allows us to offer exclusive designs and maintain quality standards
- Most orders arrive within the estimated delivery window